Customer Sales Representative
  • Days (Mon – Friday)
  • Kings Norton (South Birmingham)
  • £27,000 - £30,000 depending on experience
  • 25 Days Holiday + Stats
  • DC Pension Scheme
  • Up to 3% Bonus
Our client based in Kings Norton are looking to recruit a Customer Sales Representative to support their sales function.  You will be responsible for receiving orders from customers, communicating order requirements, arranging and checking delivery requests, booking transport for delivery, dealing with customer concerns, issuing invoices and similar activities.
This is a permanent position due to upcoming retirement, starting salary £27,000 - £30,000 depending on experience.   Working Monday – Thurs (08:30 – 16:45), Friday (08:30– 16:00).
Duties and responsibilities as a Customer Sales Representative:
  • Receive orders from customers by phone, fax, e mail and post and enter into Oracle system
  • Ensure any customer specific requirements are communicated internally
  • Check customer requested delivery date against our ability to meet this request
  • Negotiate with customers to amend delivery date as necessary
  • Generate order acknowledgement and confirm acceptance of order back to customer
  • Respond to existing and prospective customer requests and enquires
  • Communicate to other departments on customer delivery schedules
  • Book transport using the approved haulers and monitor to ensure transport arrives
  • Raise sample requests, customer concerns, credit/debit notes as required
  • When required negotiate with the customer to accept out of specification product
  • Prepare documentation related to shipping of products outside the EU
  • Participate in the production planning process to ensure customer needs are incorporated
  • Print invoices/credit notes and send out to customers
  • Check invoices for freight against pre-agreed costs
  • Adjust inventory/dispatch goods where required for consignment customers
  • Maintain records on consignment stocks and reconcile at month end
  • Liaise with consignment customers to ensure agreement on usage and stock levels
Experience/Qualifications required:
  • Minimum 5 years’ experience within a similar position
  • Customer Service and Internal Sales Support experience
  • Microsoft Word and Excel experience
  • Oracle Software Experience (Desirable)
This position is easily commutable from Birmingham, Kings Norton, Halesowen, Redditch, Solihull, Bromsgrove, Redditch, Smethwick and Shirley
All applicants must have the right to live and work in the UK.
How to Apply:
Contact Tom Tisdell at Micron Recruitment on 01527 759120, or simply click apply.
Due to the sheer volume of applications we receive, we will only contact successful applications. Therefore, if you have not heard from us within 10 working days please deem your application as unsuccessful.   Candidates must be eligible to work and live in the UK.
Micron Recruitment is working as a recruitment agency in relation to this vacancy.